Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account or use our Service:

• Account information (name, email address from Google OAuth)
• Social media links you choose to monitor
• Usage data and analytics
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• To comply with legal obligations
• To protect rights, privacy, safety, or property
• In connection with a merger, sale, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Third-Party Services

Our Service integrates with third-party services:

• Google OAuth for authentication
• Apify for social media data collection
• Social media platforms (Instagram, TikTok, YouTube)
• Microsoft Clarity for website analytics (with your consent)

These services have their own privacy policies, and we encourage you to review them. Microsoft Clarity's privacy policy can be found at https://privacy.microsoft.com/privacystatement.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where applicable (including cookie consent)
• Opt-out of analytics tracking at any time

To exercise any of these rights, please contact us at se@plugo.co. We will respond to your request within 30 days, or as required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. We respect your privacy and provide you with control over non-essential cookies.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Service to function properly. They enable core functionality such as authentication and session management. These cookies cannot be disabled.
• Analytics Cookies: We use Microsoft Clarity to analyze how users interact with our Service. This helps us improve user experience and identify technical issues. These cookies are only used with your explicit consent, which you can provide or withdraw at any time through our cookie consent banner.

Microsoft Clarity Analytics

When you consent to analytics cookies, we use Microsoft Clarity to collect information about how you use our Service, including:

• Page views and navigation patterns
• Click and scroll interactions
• Session recordings (anonymized)
• Performance metrics

This data is processed by Microsoft and is subject to Microsoft's privacy policy. We use this information solely to improve our Service and do not use it to identify individual users.

Your Cookie Preferences

You have the right to accept or reject analytics cookies when you first visit our Service. You can change your cookie preferences at any time by clearing your browser's local storage and refreshing the page, or by contacting us. If you reject analytics cookies, Microsoft Clarity will not be loaded, and no analytics data will be collected.

You can also manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers and Legal Compliance

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Compliance with Data Protection Laws

We are committed to complying with applicable data protection laws, including:

• General Data Protection Regulation (GDPR): If you are located in the European Economic Area (EEA) or United Kingdom, your rights under GDPR apply, including the right to access, rectify, erase, restrict processing, data portability, and object to processing.
• California Consumer Privacy Act (CCPA): If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, and opt-out of the sale of personal information (we do not sell your personal information).
• Personal Information Protection Act (PIPA): If you are located in South Korea, your rights under PIPA apply, including the right to access, correct, delete, and suspend processing of your personal information.

When transferring data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your personal information in accordance with applicable data protection laws.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: se@plugo.co